How to make a complaint
Please contact us using the form or contact details on our Contact Us page. If your engagement letter names a complaints contact, you can contact them directly.
Please tell us:
- Your name and preferred contact details.
- What your complaint concerns, including any relevant dates.
- What you would like us to do to resolve it.
If you need help making your complaint or require a different communication format, please let us know.
How we will respond
We will acknowledge your complaint within five working days.
We will investigate promptly and fairly, contacting you if we need further information. Where possible, the person reviewing your complaint will not have been directly involved in the matter.
We will explain our findings and any proposed action in writing. If we need more time, we will keep you updated and tell you when to expect a full response.
If you remain dissatisfied
If you believe we have misunderstood your complaint or overlooked relevant information, please let us know.
If we cannot resolve your complaint to your satisfaction, you may be able to refer it to the relevant professional or regulatory body. Details of our professional memberships and registrations are provided in your engagement letter or on our Regulatory Disclosures page. Each body has its own complaints procedure and rules about the matters it can consider.
Firm information
Details of our legal identity and professional registrations are available on our Regulatory Disclosures page.